At The Red Pulse, we want your shopping experience to be simple and convenient from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays. During peak shopping periods, promotions, or other high-volume periods, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Destinations
The Red Pulse currently offers shipping to eligible destinations displayed at checkout.
Available shipping options, delivery estimates, and shipping charges depend on your delivery address and the products in your order. Please ensure your shipping details are accurate before completing your purchase.
If your destination is not available at checkout, please contact us at support@merygift.online for assistance.
3. Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
For orders shipped within the United States, estimated delivery typically takes 5–7 business days after dispatch.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, carrier operations, weather conditions, public holidays, and other circumstances beyond our control.
If your order contains multiple items, they may arrive in separate packages.
4. Shipping Costs
Any applicable shipping fees will be displayed at checkout before you complete your purchase.
If free shipping is offered on your order, the applicable eligibility requirements will be displayed on our website or at checkout.
Shipping fees, if charged, may vary depending on the destination, shipping method, and order details.
5. Order Tracking
Once your order has shipped, we will send a shipping confirmation email with a tracking number or tracking link when available.
Please allow some time for the carrier's tracking system to update after dispatch.
You can use the tracking link provided in your shipping confirmation email to check your shipment's progress.
If your tracking information has not updated for several business days, please contact us at support@merygift.online.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, contact us as soon as possible at support@merygift.online. We cannot guarantee changes once an order has entered processing or has been shipped.
The Red Pulse is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout, subject to applicable law.
7. Delayed, Lost, or Missing Packages
Although we work to ensure orders are shipped and delivered as smoothly as possible, delays can occasionally occur.
If your package has not arrived within the estimated delivery window:
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Review the latest tracking information.
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Check whether the carrier has left a delivery notice or delivered the package to a safe location.
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Confirm that the shipping address on your order is correct.
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Contact us at support@merygift.online if you still cannot locate your package.
We will review the available tracking information and help you determine the next steps.
If a package is confirmed lost or an order is not delivered, we will work with you and the carrier toward an appropriate resolution, subject to applicable law.
8. Shipping Delays Beyond Our Control
Delivery may occasionally be affected by severe weather, natural disasters, carrier disruptions, customs procedures, public holidays, or other unexpected events.
In these circumstances, delivery may take longer than originally estimated. We appreciate your patience and will assist with tracking updates where possible.
9. Duties and Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on the destination country's regulations.
Unless otherwise stated at checkout, these charges are the customer's responsibility. We recommend checking with your local customs authority for more information before placing an international order.
10. Contact Us
If you have questions about shipping, tracking, or an existing order, please contact our customer support team:
Brand: Merry Gift
Email: support@merygift.online
We appreciate your trust in Merry Gift and will do our best to make your delivery experience as smooth and convenient as possible.
Merry Gift — Christmas Toys & Gag Gifts Store.