Refund policy

RETURN & REFUND POLICY

At The Red Pulse, your satisfaction matters to us. We want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

Please review our return and refund policy below before submitting a request.

1. Return Eligibility

You may request a return within 30 days of delivery, provided your item meets the following conditions:

The item is unused and in its original condition.
The item is returned with its original packaging, where reasonably possible.
You can provide your order number or proof of purchase.

For hygiene and product safety reasons, items that have been used, damaged, or are otherwise unsuitable for resale may not be eligible for return, except where required by applicable law or where the item is defective or incorrect.

2. Items That Cannot Be Returned

Unless required by applicable law, the following items may not be eligible for return:

Used or damaged products.
Items damaged after delivery due to misuse or improper care.
Gift cards or digital products, where applicable.
Items specifically marked as final sale.

If your item arrives damaged, defective, or incorrect, please contact us so we can review the issue and help resolve it.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact our customer support team as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number.
A brief description of the issue.
Clear photos showing the item and any damage, if applicable.

After reviewing your request, we will explain the available resolution, which may include a replacement, refund, or another appropriate solution.

You will not be required to pay return shipping costs for an item confirmed to be defective, damaged on arrival, or incorrectly supplied, subject to applicable law.

4. How to Request a Return

To initiate a return, contact our customer support team at:

Email: cclmht312@gmail.com

Email Subject: Return Request – Order #[Your Order Number]

Please include your order number and the reason for your return.

Our team will review your request and provide return instructions if your item is eligible. Please do not send items back before receiving return authorization and instructions.

Items returned without prior approval may experience processing delays or may not be accepted, subject to applicable law.

5. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or personal preference, the customer is responsible for return shipping costs unless otherwise stated.

If the return is due to an error on our part or a confirmed defective item, The Red Pulse will provide instructions regarding return shipping or an appropriate alternative resolution.

Original shipping fees, expedited shipping charges, and other delivery-related fees are generally non-refundable for change-of-mind returns, except where required by law or where we have agreed otherwise.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed by us.

Your bank or payment provider may require additional time before the funds appear in your account.

The refund amount will depend on the approved return and any applicable shipping charges or deductions permitted by law.

7. Exchanges and Replacements

If you need a different item, size, or color, please contact our support team to discuss the available options.

Exchanges and replacements are subject to product availability. Where a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

For damaged, defective, or incorrectly supplied products, we will work with you to determine an appropriate resolution.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing, been packed, or been shipped.

If the order has already shipped, you may need to follow the return procedure described in this policy, subject to applicable law.

9. Late or Missing Refunds

If you have not received an approved refund after the expected processing period:

Check your bank account or payment provider.
Contact your card issuer or payment provider to ask whether the refund is pending.
If the refund still cannot be located, contact us at support@theredpulse.com.

We will do our best to help you trace the status of your refund.

10. Contact Us

If you have questions about returns, refunds, or an existing order, please contact us:

Business Name: The Red Pulse